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New Reviewer
2 comments

GameFly runs a game rental service, yes? They ship a single game disc to player after player after player, and make money on our monthly fees. I get it, I like it, it saves me money.

What I didn't like was when they accused me of breaking a game that I sent back in the exact same condition I got it.

When I beat the main quest line in Kingdoms of Amalur, I watched the credits, terrorized a few townsfolk, then ejected the game and put it directly into its shipping sleeve, cardboard protector and all. A week later, GameFly emails and tells me the game is "damaged beyond repair" and asks for my consent to charge my card for the full price.

NFW, dudes. I called support and told them it could not have been me, but they insisted that I was responsible and had no choice but to buy the game. A few emails later I had cancelled my account with these scammers and was content to be rid of them.

Until today, when I got an email claiming that they had never received Kingdoms of Amalur, and that I had to get it to them within 7 days or I would be charged. WTF? My livechat with their support follows:

Margaret G: Hi, my name is Margaret G. How may I help you?

Me: Hi, I just received a message stating that I need to return Kingdoms of Amalur

Me: I cancelled my account recently, and the email says you have not received the game

Me: However, the reason I cancelled is because WHEN you received Kingdoms of Amalur, you claimed it was damaged and asked that I pay for it

JMe: I refused, and cancelled my account

Margaret G: Even though your account has been cancelled you are still responsible for the game purchase.

Me: you do not have my consent to charge me for the game

Margaret G: If you do not purchase the game as a Keep, you may be charged replacement fee, which is often much more than the keep price.

Me: feel free to take it up with my credit card company

Me: but please update the account so that you are not claiming that I did not give it back

Margaret G: You agreed to the our Policy terms. This makes you responsible for the charges

Me: again, feel free to take it up with Visa

Me: I would just like the account to say that you received the game

Me: otherwise the claims process is going to be confused

Margaret G: I'm sorry but we are unable to update the account until the game has been purchased.

Me: OK, thanks Margaret

Me: next stop BBB

Save yourself a headache and steer clear of these guys. Also, come back in a bit and check out the comments section below for a helpful auto-response from Margaret G's team about how they are unable to determine my account status from the content of this review.

Monetary Loss: $40.

Location: Chantilly, Virginia

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reply icon Replying to comment of Guest-551438

Gamefly wheres my games never camed in 3 or 4 weeks

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