Anonymous
map-marker Longmont, Colorado

Gamefly - Game Review from Longmont, Colorado

let me begin by saying that game fly service over the years has gone from decent to total garbage. Their wait times are unbelievably long you end up paying for them not sending you a game. I recently sent them a game that took them eight days to confirm receiving it. I live in Colorado right next to their shipping center in Kansas and it takes eight days. I can send a letter to Saipan and get it there in less than six days first class!I personally look forward to the day game fly goes the goes the way of blockbuster not good game fly not good.
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Reason of review:
Poor customer service
1 comment
Guest

What is up with people complaining about how long it takes to receive games from Gamefly and blaming Gamefly for it? People seem to not realize that Gamefly, just like any other company, uses a postal service to deliver and receive games and do not actually do the delivering themselves.

It's up to the USPS to get your games from Gamefly to your house and back to Gamefly.

If it takes longer than 7 days (which is the specified length of time your have to wait with the USPS before you can report a shipping problem), then your complaints should be directed to USPS. Gamefly does standard shipping only you can't expect anything better.

Anonymous
map-marker Cleveland, Ohio

Gamefly - had a account back in 2009 and now im stuck

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so i had a account back in 2009 and was using them until some issues arose. So my cousin moved in to my old house after me and my wife moved. i tried contacting gamefly and they said no matter what it will be attached to the address no matter what until i pay the games off. the problem is i told a representative a long time ago about how i never received the games and eventually i went and bout the games from gamestop but they said supposedly i told them i had them. i have no problem giving them my own game since i don't play them but the problem is if i give them the games it'll cost more for the account to be reactivated. sorry to say but i'm not about to pay for some games i never received when i really don't want to use their services and more.
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Pros:
  • Selection of games
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Minneapolis, Minnesota

LONGGG ship times, rude customer service across the board.

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I've been using a video game rental service called GameFly for a few months. I do NOT recommend them at all. It oftentimes takes them a week+ at a time to send a game out after they received the old one and when I call to figure out what's going on over the they got an attitude with me and cancelled my membership without a refund! Horrible customer service at it's finest. Customer Service was bad when using the following: Online: did not work properly. Facebook: Told me to email. Email: Takes 24-48 Hours to receive canned response and does not reply so you need to open a new case each time it would seem. Phone: Waited 20 minutes to be connected to a rep that was snotty & rude and told me I will not be getting a refund but she can reactivate my account for the amount of time that I already paid for (gee, thanks). I truly wanted this service to work because it's really the only one like it. Luckily I found out Redbox is going to be carrying next-gen titles nationwide very soon.
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Loss:
$24
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Massachusetts, United States

Ship Times are long in my Area but it really doesn't matter

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I use gamefly and really like it. I just wanted to counter some of the things being said here. Yes, in some areas the shipping time can take a while. Where I live it can take gamefly 4 days to recieve the game and 4 days to ship. However, I also have a two game plan and by staggering my returns I can ensure I always have a game. Second, I have played every game that I wanted to thus far whether they are recent releases or not. Some times I get the recent releases days after they come out and sometimes I wait. However, to me, this service is a considerable cost savings. I've had the service for about 5 months and I've already blown through about 14 games (games that I wanted to play). I should mention that I have an xbox one so everything I get has come out recently. Those games, if I had purchased them at gamestop at 60$ a piece would have cost me 840$ yet I pay about 24 a month to rent 2 games at a time. So that's about 840 vs 120, definitely worth it. If I buy a game I will usually play it for a week beat it and be done with it. If you're that type of gamer then you should get this service. The ship times are more than worth it.
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Anonymous
map-marker Louisville, Kentucky

Just Started, Horrible Experience

I started with 2 out, pay $20.00 and get 2nd month free. Got my list set up, and after going into the 2nd day, and noticing nothing has shipped yet. and I understand about availability and everything, but 1 was listed as high availability. the other was listed as low, so I understand that would take awhile to get here. late in the afternoon on the 2nd day of already paying, 1 was finally shipped, the other was not. so I chose an older game, that was listed as available. thinking they would send that, I moved it up on the top of my list. the next day, which is the 3rd day of already paying. they shipped out the game that was listed as low availability, even though had the one that was ready on top of my list. unfortunately, it takes 3+ days for me, at least for these orders, my 2nd choice game actually took over a week, because of availability and being the weekend. I contacted them on chat, and asked about normal shipping times. I wasn't very pleased. to get 1 game it takes me 3-5 days, to return game another 3-5 games, and depending on availability and process time, and day they ship, it could take a week to get a new one. I asked them if I cancelled now, would it end when my 2nd month is up, they said no, it would end immediately. I asked them would I be reimbursed for the money I already paid. They told me no. How this is reasonable or even legal, is beyond me. How are they able to keep your money if you cancel early? it's easier for me to have it cancelled and just have it end when my time is up, like most businesses usually do. This is a total let down, I recently sent both games back, and plan to cancel my plan and chalk the loss up to a learned lesson. I would not advise anyone to go through this company, unless you live next door to their shipping sites. then who knows, it may still take 2 days to get it even being next door to them. they will probably want to charge a walking fee for a 20 ft walk.
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Loss:
$20
1 comment
Guest

We'd like to review your account and help provide a resolution. Please e-mail facebook@***.com and mention your post (and please include the e-mail address linked to your GameFly account.)

We look forward to assisting you soon.

GameFly Support Team

Anonymous

Fast to take $. SLOW to give service!

INCOMPETENT CUSTOMER SERVICE YEAR AFTER YEAR. SNAIL SLOW TO SHIP A GAME. BUT THEY WILL TAKE YOUR $ INSTANTLY! THE WORST SERVICE AROUND. I WISH SOMEONE WOULD DO IT BETTER SO I COULD WATCH THEM GO UNDER! I DESPISE GF SO MUCH! TOO MAD TO EVEN GO INTO THE 100'S OF TIMES THEY SCREWED ME! Don't bother to pretend you care GF. I don't want to hear your BS that you will resolve this. 6 YEARS and you can't fix *** I have talked to you idiots so many times. YOU ARE ALL USELESS! IF A METEOR CRUSHED YOUR MAIN OFFICE IW WOULD CELEBRATE! STOP SPENDING $ ON LAME COMMERCIALS TELLING US HOW GREAT YOU ARE! PROVE IT BY TAKING that $ and buying more game copies so you can actually do what we pay you for you bastards! Everyone knows you exist. No need for ads. WORST RENTAL EXPERIENCE EVER!
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Loss:
$1000
1 comment
Guest

We're sorry that you feel this way, and we would like to speak with your directly and hopefully come to a resolution that meets your expectations.

If you are open to a discussion, please e-mail facebook@***.com and mention your post.

We hope to hear from you soon.

-GameFly Support Team

Anonymous

How to cancel?

I signed up for a 30 day trial here http://www.pcforumz.com/gamefly-free-trial-code/ and would like to cancel. How do I do that? The service is okay but I can't afford to keep paying every month. I got the free trial and would like to cancel but can't find how to do it. I searched on the gamefly site and then checked other sites in google but didn't seem to find any good answers. Can anybody please help or know how this is done? Please post here so others can know how to do it and cancel the membership for Gamefly.
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3 comments
Guest

I dont want to rent no more games from game fly

Guest

You'll have to get on a desktop computer to cancel your free membership, just like with deactivating your Facebook or Twitter accounts. Log on, then go to 'Account Settings' under your name.

There, you will see 'Cancel My Membership', along with Membership Details. Hope this helps!

Guest

Hi,

GameFly Support here. The cancellation can be processed from the My Account page on the website, when you are logged in. You can also e-mail facebook@***.com and we can help you out today.

Thank you,

GameFly Support Team

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Anonymous
map-marker Herndon, Virginia

Support people don't care. Won't accept and correct their mistakes.

I told the guy on chat support to just cancel my account. I will never use Gamefly again. They've lost a customer for life.

Several times in the past, I've received defective discs (purchasing used games). I'm also disappointed that the Shacknews Weekend Confirmed podcast is gone. But these are minor compared to the realization I had today that Gamefly simply won't correct their mistakes. And worse, they simply don't care.

Here's what happened.

On Sunday, I saw that a game I've been wanting was available for $9.99 with free shipping. I ordered it, as I've done many times before (usually many games at once).

Later that day, I got an email saying my card wasn't approved. Ah, right. I moved in February, and didn't notice the old address because I ordered via the mobile app. The email had a link to click, for updating the card and address. I did that. So again, I thought all was well.

On Monday, I checked the order status and saw that it was still showing up as "exception." I clicked the link again, made sure everything was correct with my card and address, and it was. So I entered into a support chat session with somebody at Gamefly about it. He assured me my updated card would be charged and everything was fine. Cool deal.

Yesterday (Tuesday), I received a second email from Gamefly stating that the order had been cancelled. Really? Why? I noticed it too late in the day to do chat support, so I sent an email explaining that I had done exactly as requested in the first email, updated my card and address, and was even told via Monday's chat that it would be charged and everything was fine. I asked that the order be re-instated. The reply I got today was basically a one-liner that addressed absolutely nothing from my request. It just said the order was cancelled due to failed billing.

So I did another online chat support session. The guy wouldn't admit that it was Gamefly's fault that my order was not reprocessed. I explained (again) that I did exactly what the email said, updated my info, and I expected to receive the game based on the original order (rather than placing a new order at the now $14.99 price and _without_ free shipping). He said they couldn't "give a discount." I didn't WANT a discount. I wanted my order reinstated as-is. This mistake was on their end. I did what I was supposed to.

In the end, I told him to just cancel my Gamefly account. I will no longer do business with them. It's not even because the new order would have been nearly double the cost of the original order (adding in a shipping charge). It's because Gamefly -- their rep, in this case -- simply didn't care. Didn't care that they had made a mistake. Didn't care that it wasn't possible to re-order the game as it stood on Sunday. Didn't care that a customer was extremely unhappy.

So I'm through with Gamefly, and would not recommend it to anybody. You'll receive defective games. And eventually, when they mess something up for you, they won't take ownership of the problem and correct it. And THAT is not a place I want to do business with.

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Loss:
$11
3 comments
Guest

I have been a member over 4 years now, and only had 1 defective game I returned..

*they we're always nice to me..

*since when do customer service care about people?

*a gamer cancelling is onlyhurting himself..

*the perk I like is the constant $5 off coupons and

10% off for being a member..So when I game goes on sale for $13. ya get it for like $7 bucks.. but I don't like defending anyone in todays fake society..

Guest

I have received the opposite service. Maybe the man you spoke to was new,having bad day etc.

Not an excuse but to take it out on the whole company seems a bit overreactive. Maybe he is overqualified but has to feed his family which is happenung all across this country. I understand you frustration, amd hope you dont find yourself in a similar situation.

Forgiveness and kindness goes a long long way. Im sorry this happened to you for sure.

Mike Snyder

I didn't think the first one went through. Please delete this one.

It's the same as I posted under my account. Thanks.

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Anonymous
map-marker Orlando, Florida

I'm still waiting 11 days after having shipped my last game, and I haven't gotten my next one.

For a service that charges me monthly for my game rentals, I expect to be able to play more than 2 games in one month. I returned my first game, Killzone, on June 30th and they didn't even ship the next game, Battlefield, until over a week later. When I've bought games from Gamefly, they'd get to my mailbox by 2 days later. Why is renting a game so much more complicated? I've even tried talking to an employee online. It's just frustrating waiting almost half a month just to be able to play my second game. Definitely not resubscribing.
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Loss:
$15
1 comment
Guest

We'd like to speak with you directly and provide a resolution. Please e-mail facebook@***.com and mention your post.

Diandra Tpf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Phoenix, Arizona

Failed at promotion

So I previously had company before but they cancelled my account because they thought I was trying to keep a game when it was being sent back at that time but before they even cancelled my account they went ahead and took the money for the 2 games, but the money was refunded back. However they send emails with promotions time and time again, and one caught my attention this time saying they could restart for $1 so I went ahead and restarted it but they ended up charging me $24 and some change when it was supposed to be $1. So I ended up doing their online chat and explained everything to the online representative and wanted to know why would they offer something and charge me way more then expected and I just wanted my money back as soon as possible she apologized and had me email her the promotional email so she can take a look and refund me my money back. So I followed her steps, I then asked the representative how long would it take to but my money back on my account and she tells me 24 hours so then I asked how long would it take to cancel the account she tells me 3-5 business days, so I told her I will just wait the 24 hours. So then the representative sent me and email regarding this incident saying it was refunded but it also may take up to 24 hours or a possibility of 3-5 business days. So I went ahead and checked my account nothing was refunded at all, which led me to call my bank and get my money back myself. I do not recommend this company to anybody your better off going to another company that's not gonna rip you off or tell their going to do something they don't do.
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Loss:
$24
2 comments
Guest

Hi Taylor. We are sorry for any confusion with the $1 reactivation offer.

It appears that when you clicked the link in the e-mail and were not able to enter the correct password, it disconnected you from the original offer in the email. We did refund the charge of $23.77

on 4/11/14 and we will have a Rep contact you today to discuss the issue directly.

Guest
reply icon Replying to comment of Guest-807760

To gamefly support why are you now saying something when this happened on the 11th of April and no you did not refund anything I had to talk to the bank about the situation to get my refund and I dont wanna anyone contacting me all its going to do is make matters even worse just leave me alone I had to take matters into my own hands in this situation. So quit contacting me through email and phone. :(

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Anonymous
map-marker Houston, Texas

Gamefly - Free Trial Review from Houston, Texas

I am trying to give my email address for 30 day free trial they are teling me my email address belongs to another customer excuse me?? Gamefly you better contact me asap jackiesmiddy86@***.com I assure you someone is using it I have several.
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1 comment
Guest

We are sorry for your experience and would like to assist you directly, but we need a little more information about your GameFly account. We'd like to assist you in a resolution.

Please e-mail facebook@***.com and mention your post.

Be sure to include the e-mail address linked to your account. Hope to hear from you soon!

-GameFly Support Team

Emillie Mjd
map-marker Vancouver, British Columbia

Terrible digital download service with a broken download manager

Gamefly recently started a "Winter Sale" and put a bunch of games for digital download on their site. Problem is, when your PC is beastly, you rarely look at the requirements. Apparently, these don't activate on STEAM and it would've been too much of a hassle for Gamefly to put that somewhere with more visibility. For PC users, that's kind of a big deal now-a-days. After making my purchase, I went to activate the game only to be given a prompt saying that it was invalid. "Okay," I said, "What do I need?" Turns out ANOTHER download manager and game client has been unleashed on PC users. Another example that's so ill developed that using this for your digital download needs would be a step backwards. After settling and deciding, "Sure, this one game I guess I'll have to run from this dumb client." I quickly discovered that the client DOESN'T WORK AT ALL! So I've paid money to have a download manager on my PC apparently. There is no hitbox detection on the sign in button, so entering your credentials is as far as my customer experience has gone. Gamefly, if I wanted to wait days on end to finally receive my game, wouldn't you think I'd order something for delivery? Why, after repetitive attempts to contact you for a refund have you; A) Not responded to my direct concerns? & B) Sent me a survey on my thoughts of the Gamefly digital experience? I dare say, my experience is pretty *** negative, wouldn't you?
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2 comments
Guest

We need more information in order to assist you. Please e-mail facebook@***.com, mention your post and also the e-mail address used to log into our website.

Hope to hear from you soon.

Guest

Seems like my password is too long...everytime I go over 12 characters the sign in button locks up. WTF gamefly.

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Leylah Ohi

Flawed Product/Consumer Neglect

I have been downloading PC games from Direct2Drive since sometime around 2007, and was happy with my business there, but then Gamefly purchased them. I have had problems with Gamefly in the past, and I honestly think one of their employees lied about me in contact history for reasons unknown to me, because I have been denied an account since some copies of Assassin's Creed never made it through the mail to me. They blamed me for stealing the games, but it came down to a situation where it was their word against mine. I, honestly, have no idea what happened to the games. Maybe they were just lost by some mail glitch, or perhaps there was a thief employed by the USPS. Gamefly was clearly happy with their judgment without even contacting me, because now every time I write them, I get nothing but brief and rude comments telling me to return the game (calling me, unjustly, a thief). That aside, now my 20+ computer games purchased through a trusted company are in the hands of a company that barely acknowledges my existence. None of the games I download work, even after about two days now of troubleshooting two games I had been looking forward to playing all week. The "support" that I receive from Gamefly treats me like an enemy. I just wanted to sit back on my weekend and relax by strolling through memory lane with a few games that are legally mine by digital purchase. I feel let down that D2D didn't take further steps to protect their customers. I am disgusted at how I have been treated by Gamefly for more than five years now. I am just plain tired of being passed over or swatted down by big companies, just because they can. It is their responsibility to go the extra mile to at least TRY to find a middle ground with the people who have provided them with business. Capitalism has forgotten its responsibility to the public and is concerned only now with the race to the top, carelessly crushing the very hands of those who make such a system possible. This attitude toward consumers is growing into every aspect and corner of society, thanks to big business. We are no longer the consumers, as we are being consumed every day and forgotten for our contribution to society as we have tried to make it. It is disheartening and it is frightening.
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Loss:
$200
2 comments
Guest

Please accept our apologies for any inconvenience. We will be reaching out to you directly to address your concerns.

Thank you,

GameFly Support

Guest
reply icon Replying to comment of Guest-734184

That's baloney. How do you know who he is?

Gamefly has the worst customer support that I've ever encountered.

Complete inepitude and indifference. An evil company is the impression I've got (most IMO are decent).

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Anonymous
map-marker Los Angeles, California

Download manager basically broken

Avoid, not worth the hassle. yeah they have some good deals on digital games right now, good luck playing any of them, the downloader is pretty much broken, I was given a code for the wrong game then refunded 5 bucks instead of the full price and it was in Gamefly credit! you have to use their *** downloader client which wont open most of the time, download times are long, customer service takes days to reply to an email, usually with a pre-canned response. I really wanted to like this service but I have had so many problems, stick with steam!
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Loss:
$24
1 comment
Guest

We need more information in order to assist you. Please e-mail facebook@***.com, mention your post and also the e-mail address used to log into our website.

Hope to hear from you soon.

Annelyse Ptg

Could not download game due to download manager errors

tried customer support, they did nothing except give the usual run around. I would have been a long time customer as i am an avid gamer. I am very dissapointed, this is my worst experience in ten years of internet game downloads. Horrible service which should be thoroughly investigated. Tried for aprox 4 hours to rectify problem and several attempts with email. This is an example of buyer beware. I will never use this site again and that is a big loss to this company as i spend substantial money on internet downloads.if your out there thinking about buying from this site.....don't.
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Loss:
$10
1 comment
GameFly S

We are sorry for your experience and would like to assist you as soon as possible. Please e-mail facebook@gamefly.com and mention your post. Also, please provide contact information such as your phone number. We hope to hear from you soon.

Thank you,

GameFly Support