Gamefly
Reviews and Complaints
Gamefly - Game Review from Longmont, Colorado
Gamefly - had a account back in 2009 and now im stuck
- Selection of games
Preferred solution: Let the company propose a solution
LONGGG ship times, rude customer service across the board.
Preferred solution: Full refund
Ship Times are long in my Area but it really doesn't matter
Just Started, Horrible Experience
Fast to take $. SLOW to give service!
How to cancel?
Support people don't care. Won't accept and correct their mistakes.
I told the guy on chat support to just cancel my account. I will never use Gamefly again. They've lost a customer for life.
Several times in the past, I've received defective discs (purchasing used games). I'm also disappointed that the Shacknews Weekend Confirmed podcast is gone. But these are minor compared to the realization I had today that Gamefly simply won't correct their mistakes. And worse, they simply don't care.
Here's what happened.
On Sunday, I saw that a game I've been wanting was available for $9.99 with free shipping. I ordered it, as I've done many times before (usually many games at once).
Later that day, I got an email saying my card wasn't approved. Ah, right. I moved in February, and didn't notice the old address because I ordered via the mobile app. The email had a link to click, for updating the card and address. I did that. So again, I thought all was well.
On Monday, I checked the order status and saw that it was still showing up as "exception." I clicked the link again, made sure everything was correct with my card and address, and it was. So I entered into a support chat session with somebody at Gamefly about it. He assured me my updated card would be charged and everything was fine. Cool deal.
Yesterday (Tuesday), I received a second email from Gamefly stating that the order had been cancelled. Really? Why? I noticed it too late in the day to do chat support, so I sent an email explaining that I had done exactly as requested in the first email, updated my card and address, and was even told via Monday's chat that it would be charged and everything was fine. I asked that the order be re-instated. The reply I got today was basically a one-liner that addressed absolutely nothing from my request. It just said the order was cancelled due to failed billing.
So I did another online chat support session. The guy wouldn't admit that it was Gamefly's fault that my order was not reprocessed. I explained (again) that I did exactly what the email said, updated my info, and I expected to receive the game based on the original order (rather than placing a new order at the now $14.99 price and _without_ free shipping). He said they couldn't "give a discount." I didn't WANT a discount. I wanted my order reinstated as-is. This mistake was on their end. I did what I was supposed to.
In the end, I told him to just cancel my Gamefly account. I will no longer do business with them. It's not even because the new order would have been nearly double the cost of the original order (adding in a shipping charge). It's because Gamefly -- their rep, in this case -- simply didn't care. Didn't care that they had made a mistake. Didn't care that it wasn't possible to re-order the game as it stood on Sunday. Didn't care that a customer was extremely unhappy.
So I'm through with Gamefly, and would not recommend it to anybody. You'll receive defective games. And eventually, when they mess something up for you, they won't take ownership of the problem and correct it. And THAT is not a place I want to do business with.
I'm still waiting 11 days after having shipped my last game, and I haven't gotten my next one.
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Verified Reviewer | Phoenix, ArizonaFailed at promotion
Gamefly - Free Trial Review from Houston, Texas
Terrible digital download service with a broken download manager
Flawed Product/Consumer Neglect
Download manager basically broken
Could not download game due to download manager errors
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What is up with people complaining about how long it takes to receive games from Gamefly and blaming Gamefly for it? People seem to not realize that Gamefly, just like any other company, uses a postal service to deliver and receive games and do not actually do the delivering themselves.
It's up to the USPS to get your games from Gamefly to your house and back to Gamefly.
If it takes longer than 7 days (which is the specified length of time your have to wait with the USPS before you can report a shipping problem), then your complaints should be directed to USPS. Gamefly does standard shipping only you can't expect anything better.