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I told the guy on chat support to just cancel my account. I will never use Gamefly again. They've lost a customer for life.

Several times in the past, I've received defective discs (purchasing used games). I'm also disappointed that the Shacknews Weekend Confirmed podcast is gone. But these are minor compared to the realization I had today that Gamefly simply won't correct their mistakes. And worse, they simply don't care.

Here's what happened.

On Sunday, I saw that a game I've been wanting was available for $9.99 with free shipping. I ordered it, as I've done many times before (usually many games at once).

Later that day, I got an email saying my card wasn't approved. Ah, right. I moved in February, and didn't notice the old address because I ordered via the mobile app. The email had a link to click, for updating the card and address. I did that. So again, I thought all was well.

On Monday, I checked the order status and saw that it was still showing up as "exception." I clicked the link again, made sure everything was correct with my card and address, and it was. So I entered into a support chat session with somebody at Gamefly about it. He assured me my updated card would be charged and everything was fine. Cool deal.

Yesterday (Tuesday), I received a second email from Gamefly stating that the order had been cancelled. Really? Why? I noticed it too late in the day to do chat support, so I sent an email explaining that I had done exactly as requested in the first email, updated my card and address, and was even told via Monday's chat that it would be charged and everything was fine. I asked that the order be re-instated. The reply I got today was basically a one-liner that addressed absolutely nothing from my request. It just said the order was cancelled due to failed billing.

So I did another online chat support session. The guy wouldn't admit that it was Gamefly's fault that my order was not reprocessed. I explained (again) that I did exactly what the email said, updated my info, and I expected to receive the game based on the original order (rather than placing a new order at the now $14.99 price and _without_ free shipping). He said they couldn't "give a discount." I didn't WANT a discount. I wanted my order reinstated as-is. This mistake was on their end. I did what I was supposed to.

In the end, I told him to just cancel my Gamefly account. I will no longer do business with them. It's not even because the new order would have been nearly double the cost of the original order (adding in a shipping charge). It's because Gamefly -- their rep, in this case -- simply didn't care. Didn't care that they had made a mistake. Didn't care that it wasn't possible to re-order the game as it stood on Sunday. Didn't care that a customer was extremely unhappy.

So I'm through with Gamefly, and would not recommend it to anybody. You'll receive defective games. And eventually, when they mess something up for you, they won't take ownership of the problem and correct it. And THAT is not a place I want to do business with.

Monetary Loss: $11.

Location: Herndon, Virginia

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Guest

I have been a member over 4 years now, and only had 1 defective game I returned..

*they we're always nice to me..

*since when do customer service care about people?

*a gamer cancelling is onlyhurting himself..

*the perk I like is the constant $5 off coupons and

10% off for being a member..So when I game goes on sale for $13. ya get it for like $7 bucks.. but I don't like defending anyone in todays fake society..

Guest

I have received the opposite service. Maybe the man you spoke to was new,having bad day etc.

Not an excuse but to take it out on the whole company seems a bit overreactive. Maybe he is overqualified but has to feed his family which is happenung all across this country. I understand you frustration, amd hope you dont find yourself in a similar situation.

Forgiveness and kindness goes a long long way. Im sorry this happened to you for sure.

Mike Snyder

I didn't think the first one went through. Please delete this one.

It's the same as I posted under my account. Thanks.

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