Paul G Wav

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Diego, California

It won't let me change my password

I want to change my password and cancel my membership and I dont want to use it anymore at the moment
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Anonymous
map-marker Charlotte, North Carolina

I think I made a mistake game fly is awesome I love them

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Game fly is a great company I want to tell people that you should try game fly they are fantastic. Keep up the good work.
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User's recommendation: Game fly is a great company

Anonymous
map-marker Brooklyn, New York

Game won't play unless i pay after paying them they want me to subscribe to gamepass lol

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with gamefly once you get the game it won't play unless you pay game pass that is lol men this company is slick
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User's recommendation: never ever

Ronaldandstephanie W

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They took money out but didn't give me services

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Gamefly - They took money out but didn't give me services
Gamefly - They took money out but didn't give me services - Image 2
Gamefly - They took money out but didn't give me services - Image 3
Gamefly - They took money out but didn't give me services - Image 4
Gamefly - They took money out but didn't give me services - Image 5
I used my mans card to update billing and they want to hear from him he has broken back and broken neck he shouldn't have to deal with this he had 5 surgery and instead of reaching out before taking money they took money out
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Loss:
$23
Cons:
  • Customer service
  • Long wait for new releases
  • New releases and recent releases hard to get

Preferred solution: Full refund

User's recommendation: Don't do gamefly they suck and they don't have many game option for price

Anonymous
map-marker Montague, Michigan

Save money ...lots of choices!

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Excellent delivery of lots of games on lots of platforms.No problems with disc,no problems,period!Try it
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User's recommendation: Give GF a try.

Anonymous
map-marker Oxnard, California

I haven’t received my Game from Gamefly yet

I havent received my jack2 in mail yet
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Michell N

Michellnajarro

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Gamefly - Michellnajarro
gamefly close account Back payback money
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Loss:
$499
Pros:
  • Customer service
Cons:
  • Not very bad services
Reason of review:
Bad quality

Preferred solution: Price reduction

Jashan Zpm

Have to wait WEEKS for new releases!!

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Updated by user Sep 21, 2019

Game went from Medium Availability to VERY LOW availability this morning and NO GAME.The lady from customer service was very snotty to me and I asked her to be respectful. I did it very politely.

I wasn't rude.And my guess is she moved me to the bottom of the list. I canceled my membership. Screw this company for rentals. Their rental service is a TOTAL JOKE.

AVOID Gamefly rental service at ALL COSTS. Buying used games from them is fine.

But, NEVER try to rent anything even slightly new from them. You'll NEVER GET IT.

Updated by user Sep 20, 2019

Spoke with customer service this morning and they didn't do what the other Cust Serv rep said. So, they said just deal with it and WAIT.

I was told one thing by one cust service rep (Jordan) one day and he was contradicted a couple days later by another. This company is rotten.

Original review Sep 19, 2019
I don't know how this company prioritizes things. But, unless you put a game on your Q at least 6 months to a YEAR before it releases, you're not going to see it for weeks - if not months - after it comes out! That's the way it was before. So, I thought maybe they improved their service and reactivated my account a month ago and put Borderlands 3 on my Q for rental. I put both the Xbox and PS4 versions on. I haven't gotten a single one. I contacted customer service, they lied to me, put me off, and now I continue to wait. I'm giving them until beginning of next week to send me the game. If not, then I cancel .... AGAIN! They're great to buy used games from. Stay FAR away from their rental service unless you like waiting a LONG time for anything recent!
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Pros:
  • Good used game selection decent delivery time
  • Website
  • Used games
Cons:
  • Customer service
  • Shipping
  • New releases and recent releases hard to get
Reason of review:
New and recent releases are 99% of the time UNAVAILABLE

Preferred solution: Deliver product or service ordered

Donna Zur
map-marker Philadelphia, Pennsylvania

Mistakenly charged

Reviewing my bank account this morning i found a charge of 16.71 for gamefly. I am 70.years old didnt know what gamefly was therefore I purchased nothing from you please return the 16.71 expeditiously . I will not put my account number here . Please call me for further verification. 570-204-****. Thank you for your immediate attention to this error
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Loss:
$17
Reason of review:
Pricing issue

Preferred solution: Full refund

Donna Zur
map-marker Philadelphia, Pennsylvania

Mistakenly charged

Reviewing my bank account this morning i found a charge of 16.71 for gamefly. I am 70.years old didnt know what gamefly was therefore I purchased nothing from you please return the 16.71 expeditiously . I will not put my account number here . Please call me for further verification. 570-204-****. Thank you for your immediate attention to this error
View full review
Loss:
$17
Reason of review:
Pricing issue

Preferred solution: Full refund

Danial Pbn
map-marker Basildon, England

First time my experience now gamefly.

I really need to worked my phone s9 plus devices all people to try in UK. We week any days less than in months now.

May be this year 2019 not 2020 releases avery

Where device phone play the games . I like to trial on it. When is UK as come will try look at gamefly we need to think about cost money using in uk.

You can sent my email. Checked weather my account danialmohammed90@***.com

Sincencery Danial mohammed

Phone number is +440758****111

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Pros:
  • Most look for gamefly
Cons:
  • Never come in uk
Reason of review:
Good customer service
2 comments
Vermelle Aom

Gamefly is a good 5 star rating we need to more above your rating was nice. I love to hear about on services we allow to use all Games very nicely to worked properly is need us update on devices for all of us do it.

Please these improved this app is everywhere in UK.

Thank you for all of us every consumer you need to help any devices. My call name is Danial Mohammed

Vermelle Aom
reply icon Replying to comment of Vermelle Aom

Help us gamefly is improved more better update I like to smooth work properly not bad services thanks for me Mr Danial

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Danial Zun
map-marker Newcastle Upon Tyne, England

I want games to buy online gamefly devices

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Updated by user Jul 04, 2019

We need to update gamefly services on my devices s9+phone everyone using people all other devices will use the app Google play store complete version available in UK improved my gamefly need really better with update every app You could help us will need this any time. Send by gmail now. Please confirmation by Danial Mohammed say thanks

Original review Jul 04, 2019
We need just about gamefly any days release now.
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Pros:
  • I really good gamefly improved services update
Cons:
  • Not very bad services
Reason of review:
Good customer service
Anonymous
map-marker Kent, Washington

Not being able to use registered prepaid cards to rent games

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I have been trying to sign up for gamefly 3 times over the years because I have been using a prepaid Mastercard gift card that I even register for online purchases. and I have been doing it with other companies like Netflix for renting dvds. But I have been trying to register with gamefly by doing the same thing but they won't let me for some reason. I mean good god i have been living on a limited income now because I am a person with special needs and they refuse to help me with that come on.
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Dontaye m

I love the company but my games be messed up every once and a while.

I been waiting to play hitman 2 on ps4 for super long.so when it came i was super ready to play it But been then got busy and had to wait. Till today.and i went 15 mins for game to install played for 3mins then the game say it cant play.......i want this game again but can you send me the new game?????hitman2 thats good
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freedon f

The worst

I had free trail the said they sent game week later nothing got them to send another week later nothing called the they were rude and in the end said sorry nothing we can do we closing your account have a nice day
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1 comment
Jashan Zpm

They did the same thing to me recently and I'd been a customer for years (recently restarted my membership). They don't care about their customers and they outsourced their customer service to some slave labor they found in India or somewhere similar just to make themselves richer.

AVOID this lousy company for rentals.

Used games are fine. But, avoid the rental service unless you like being treated like crap.

Annaka Ojc
map-marker Tampa, Florida

Unauthorized debit

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I had this service for several years. I decided I no longer wanted it.When my debit card expired I did not send the new onfo. Thinking this would take care of it.My card got charged anyway. I see why they don't like prepaid cards. (harder to rip people off)
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Pros:
  • Issue resolved after a intense discussion my money was refunded
Reason of review:
Problems with payment

About

Summary

Gamefly is an American company. The company specializes in retail of different video games. The company offers its products and services through the domain Gamefly.com. Besides, the company provides video game rental services. With the help of Gamefly it is so easy to rent or buy video games for PlayStation 3, PlayStation 2, PSP, Xbox 360, Xbox, Wii, Game Cube, Nintendo DS, Game Boy Advance, and so much more. Gamefly offers free trial. Customers of Gamefly can rent video games at regular price of 22.95. The company allows canceling anytime. Besides, at Gamefly.com there are no due dates and late fees.

Gamefly reviews and complaints

Gamefly is ranked 125 out of 1290 in Games and Movies category

Area Served

USA

Payment Methods

VISA

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